Whom do I contact if I have any issues or questions?
You can contact the customer experience team at 770-744-0254 or email us at rpcturnkey@gmail.com and someone will respond to you immediately.
PREPARATION FOR CLEANING?
In order for your Service Professional to do their job, we ask that you pick up clothing, toys, and other household clutter items on floors, countertops, tabletops, etc. to allow your cleaning pro easy access to the areas/surfaces to be cleaned and/or serviced. Your Service Professional will not know where your personal items belong and we prefer not to go into your closets and drawers to put things away. We do offer organizing assistance but this service is at an additional fee.
When are you open?
Our office hours are from Monday - Friday, Saturday by appointment only (EST). Sunday closed.
What if I'm not there to let the cleaning person in?
That's okay! Just leave us detailed entry instructions when you schedule your appointment online so we know how to gain access to your home. Your home will be locked when the cleaner leaves.
Do I have to be home while you clean?
You do not have to be home for your clean as long as your cleaner has proper directions for entering and exiting your home. Please input these instructions when booking your appointment.
Will the same cleaner or maid show up for all my appointments?
If you're happy with the cleaner you had, we're happy to send them to all of your appointments. You just have to contact us to let us know and we'll make it happen!
Can I book a cleaning over the phone?
Yes, absolutely! Give us a call at 770-744-0254 and we will set you up with a great home cleaning immediately.
How do I schedule a cleaning?
Simply click on the BOOK ONLINE link above and complete the forms. It shouldn't take more than 60 seconds and we'll contact you to confirm your appointment that same day!
Where do you serve?
We serve Atlanta and the surrounding counties. If you are interested in our services to give us a call, we may be able to accommodate you but there will be a surcharge for fuel.
Are you insured and bonded?
Yes, Ragans Cleaning Service is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.
Are you a pet-friendly maid service?
Yes! We at Ragans Cleaning Service LOVE pets and most of our maids are trained to correctly deal with your furry family member. Some of our maids are afraid of pets unfortunately, we will be sure to only send the maids that are pet-friendly to your home.
Can I trust Ragans Cleaning Service?
Absolutely. All of our cleaners and maids are highly trained, background and reference checked, as well as insured and bonded.
Do I get a discount if I'm a frequent customer?
Yes, customers who sign up for recurring service are entitled to significant discounts. For weekly service, we have a 10% discount, for biweekly service we have a 10% discount, and service every four weeks (monthly) gets a 5% discount.
How often should Ragans Cleaning Service clean my home or business?
Most of our customers differ in their individual needs, so it is difficult to provide specific guidance. Typically, our customers schedule an initial detailed cleaning of their home followed by a weekly, bi-weekly or monthly cleaning appointment. By following this model, you can rest assured that your home is always clean and in top shape.
Does Ragans Cleaning Service bring all necessary cleaning supplies to get the job done?
We bring all required products to give your home a great clean, aside from a vacuum (unless requested; see below), mop, bucket or step stool. If you'd like us to use a specific product, please let us know and leave it out for the cleaner to use.
I don’t have a vacuum. Should I still use your service?
If you do not have a vacuum, simply request for the cleaner to bring a vacuum in the special instructions area. Please note, our cleaners do not carry large capacity vacuums. Our cleaners carry mobile vacuums as they have to travel throughout the day for jobs.
What if I don't have a mop?
Our cleaners bring a travel wet/dry mop (Swiffer) that can be used on non-carpeted floors.
Do you bring green cleaning supplies?
We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge. Our green cleaning team does provide green supplies unless you have your own products that you prefer for us to use.
How much does it cost to clean my home?
Ragans Cleaning Service pricing is based on the size of your home and the desired level of service. We operate on an hourly rate basis. Our minimum is a 2 (two) hour appointment. Please see our prices on our Price page.
Is a tip included?
You are under no obligation to tip but have the option of doing so if you feel that you've received exceptional service. Ragans Cleaning Service personnel are not permitted to solicit tips under any circumstances.
How do I pay for my services?
A valid credit card/debit card must be on file in order to schedule services. We accept payment via cash, check (we accept checks after your 4th service completion), credit cards or debit cards with Visa, MasterCard and Discover. We keep this card on file in conjunction with our payment, non-entry and cancellation policies.
If a check is returned as NSF then a $35.00 charge will be assessed.
Payment is the due same day as service, If you forget to leave payment, no worries, your credit or debit card that we have on file will be charged to avoid the inconvenience of any service delays. A 4% convenience fee (minimum fee $3.60) will apply to all payments made by credit and debit cards for home cleaning, and any add-on services provided.
What is your cancellation policy?
You are free to cancel your service at any time. However, For cancellations, please contact us at least 24 hours in advance. If we are not contacted you will forfeit your deposit and will be charged a $25 cancellation fee.